Category Archives: Apple

Mobile Fix – March 20

Facebook money

Ever since they poached David Marcus from Paypal we have known that Facebook were going to get into money and they have now launched their payment service for Messenger. It’s very simple – once you have added a debit card to your account – and it’s free. (Credit cards aren’t accepted right now because of the fraud risk and the fees) Once it’s all working we can expect it to roll out to the WhatsApp user base too.

With Forrester estimating mobile payments will triple to $142bn by 2019, this puts Facebook in the money game – but we think the real prize is people paying for things rather than paying their friends. Which is why the interesting news from Facebook this week is their purchase of shopping curation site The Find.

Whilst big brands are switching spend to Facebook it’s the smaller advertisers who arguably can have the most impact – the 2 million advertisers. Demonstrating how well the new Products ads work by enabling payments would solve the attribution issue once and for all.

One of the most prolific bloggers about Financial Services wonders whether banks are heading for their Kodak/Nokia moment.

Another of the smarter thinkers around Money has 5 suggestions on what banks should be thinking about – which all make good sense. But is anyone listening?

And the innovation is coming from everywhere – in China Alibaba are trialling facial recognition for payments – which sounds similar to what Square does in the US and what Paypal trialled in Richmond.

Wearables & Proximity; Mickey Mouse technology?

Halifax Bank is trying a wearable that reads your heartbeat to unlock your account  but it seems rather complicated and one suspects a double espresso or running up the stairs might cause a problem.  This sounds more like a PR stunt.

The Disney wristband sounds like a PR stunt too, but they do seem to have a really exciting service – because it solves real problems. This longish piece is worth reading as it also gets into how proximity can be helpful. If you are thinking about beacons – and who isn’t ?  – there is a lot to learn here.

And the new VC backed bus service in San Francisco is a good use case for Bluetooth / proximity. As well as showing how tech (and tech focused investment) is starting to impact every aspect of life. One other interesting example is Subway rewarding customers who use their instore wifi. Why – because the data is so valuable – knowing how often someone visits your stores can drive your CRM and  – now  – your programmatic and retargeting. The ability to connect your physical world with the digital world enables great experiences for customers

Programmatic going mainstream

As mentioned here a while back WPP are looking to take a stake in DunnHumby – the Tesco owned data powerhouse that drove the phenomenal success of the Tesco Clubcard and now works with retailers around the world. Now cynics may suggest this story has popped up again because Tesco is reviewing its £100m media account – something Sir Martin has been after for years. How better to out maneuver the competition than by negotiating for an acquisition?

But it would be an expensive tactic and the real value of Dunn Humby is the data which could fuel the WPP programmatic play. Just like their stake in MySupermarket and the recent deal with Comscore this deal would fit with WPPs ambitions in data and insight – well explained in this WSJ piece.

Whilst programmatic and its plethora of TLAs* can be a little arcane for many, it is going mainstream very quickly. Every publisher is trying to work out their best  approach – the UK ‘quality’ news brands have combined to launch the Pangea alliance. This alliance lets the publishers combine their reach and their data to better battle GAFA in programmatic buys.

Of course the original Pangea continent eventually split and formed the various continents we are familiar with today. Can this alliance last? The first thing the buyers will do is try and see which approach gets the best value – buy everything from Pangea or divide and conquer and deal direct.

Smart clients see the opportunity and are experimenting – this look at what some UK brands are doing is interesting. A few are even taking programmatic in house – Kelloggs are very positive about their experience and the numbers for taking it inhouse seem to add up – if you know what you are doing.

*Three Letter Acronyms

Missing Metrics

We have argued before that the industry obsessions with metrics – like clicks and views – that are poor surrogates for what really counts; impact on sales.

P&G know a little about marketing and they have called for more consistency around advertising and the sales outcome. This interview with Global Brand Office is good insight into how smart brands are approaching digital; he sees further growth from the current 35% share for digital.

Unilever are also looking for better research but want to move from recall and persuasion to measuring engagement.

A new study from the Mobile Marketing Association provides some real metrics – they replicated the studies the IAB did for digital 10 years ago to measure the impact of mobile in multi channel campaigns for Coke, Walmart, Mastercard and others. All the studies showed a very positive impact for mobile – on footfall in stores, purchase intent and actual sales. They argue that mobile merits a double digit share of total spend – not just of the digital budget,

Apps for news

This is an interesting look at how the news industry uses apps – and argues that most publishers would be better to concentrate on mobile web. It also tackles the myth about app use dominating mobile use – pointing out that a huge proportion of the time allocated to the Facebook app is actually spent on web pages delivered within Facebook.

There are more voices arguing for the mobile web over apps – and this piece points out that notifications reduce the need for apps.

There is no right or wrong answer – as ever the right strategy is dictated by the problem you are solving – for your business and for your customer.

Meerkat & Periscope

There is no doubt that the app that won SXSW this year was Meerkat. It is everywhere and everyone is streaming – although lots of them are not that interesting. We did see one example that demonstrates just how disruptive it will be. Social media guru Gary Veynerchuck gave a great keynote at this weeks Guardian Changing Media Summit – and he streamed it on Meerkat. Not a perfect experience but it worked really well and the 250+ people watching didn’t pay the £999 delegate fee.

As we predicted though, Twitter – who have just bought similar business Periscope – are reducing the social graph integration of Meerkat – giving them just 2 hours notice. Some good perspective here.

Lots going on at Twitter – a new second screen experience and – maybe – a new homepage. Gary V is unconvinced by Twitter and in his talk he calls on them to sort the ‘noise’ find a way to emulate the Facebok feed – and their algorythms

Quick reads

The Homescreen project is an interesting insight into how people use apps and someone has dug further into the data to see how people group them- suggesting how the apps are primarily used.

The Apple retail stores are a huge success for Apple – arguably one of their most effective marketing tools. It turns out that they tend to pay reduced rents in malls given their ability to pull in shoppers.

More on Apple  - looks like they are finally going to make a play in TV content

More good insight into how Buzzfeed distribute content

Facebook and Deloitte publish good research into Mums in the UK

The big trend for agencies and brands at SxSW was the Start Up competitions –  but with 80 taking place the standard was variable. They are not as easy as they seem and like hacks a couple of years ago it can look like start ups are being exploited.

Finally , with CES, MWC and SxSW over the next stop on the merry go round is Cannes. Google and AKQA have a good round up of what it takes to win a Futures Lion

Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have over 3500 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

March 13

Video evolves

Almost exactly 10 years after the launch of YouTube we have probably seen the next step in the evolution of video ; live ephemeral video from Meerkat

In the 10 days since I signed up after seeing it on Product Hunt, the vast majority of my notifications have been from Meerkat – both as many of the people I follow on Twitter sign up and others go ‘live now’. Much of the content is peoples first attempts and not that interesting, but we are starting to see some interesting use cases. For example smart VC @cape has been using it to talk with some of their start ups. There were a couple of people streaming the Watch launch and news channel CNBC have used it for some news coverage

To get an idea of how people are using it this early piece is good but probably the best take so far is from VC Mark Suster who really understands video. But Variety already suggest it is losing its cool .

And Twitter have just acquired Periscope which sounds pretty similar – and being able to leverage the Twitter ecology is obviously going to be crucial. This description of Periscope talks up the possibilities.

Whichever service wins out, the genie is out of the bottle. Take just one obvious use case – football. The Premier league have been trying to get Vines of goals taken down but I see Leeds goals on Facebook Twitter etc all the time; imagine someone filming the whole game on Meerkat. Or Periscope.

The user experience isn’t currently great but this is a new format and it is going to disrupt a lot of things.

A new model for creating and consuming video is emerging and Peter Chernin (formerly Rupert Murdochs right hand man) believes we are heading for the golden age of video.

It’s just not clear where advertising fits.

That Watch

The other big story this week was the Apple Watch. But we actually didn’t learn very much we didn’t know before. No information on the tech, vague hints about battery life and we don’t even know the dimensions – it looks like quite a deep piece of equipment.

Probably the best commentator on Apple is Neil Cybart and his take on the launch is worth reading. The markets weren’t impressed and neither is the fashion industry.

Our view is that the launch will do pretty well as there are plenty of people who love Apple and will want to be seen with the device asap. We will only really know about the long term success when these people start showing their watches off to their friends. Word of mouth from passionate iPhone users drove that success. Will the same thing work for the watch? For that to happen the battery life needs to be good and the apps need to convince. Time will tell.

They still make laptops? 

The surprise at the event was the launch of the new Macbook which got quite mixed reviews, with many thinking the current Air and Pro are better. With great timing Google launched their new Chromebooks – which are getting great reviews.

We have long argued that – at some point – Apple gets the Levis 501 problem. Yes they are great jeans but when everyone else has them, it’s time to find an alternative. Look around any artisan coffee shop in London, Lisbon, LA or Leeds and everyone has a Macbook. How long before having a Chromebook or the Experia Z4 is the cool choice? And what does that do to the Apple ecology?

If you are in London you can play with the new Chromebooks (and the very impressive Nexus 6) at Googles first ever retail store. It’s not quite the Brand Cathedral that Apple typically does – being a part of the Currys store on Tottneham Court Road –but it is worth a visit.

Audio – next big thing?

One thing we can be sure the Watch will do is popularize voice commands. There is a whole Dick Tracy thing about talking into your watch and Siri (and Google) has taught us how to do this. Google research shows that teens love voice search and we expect the rest of us will catch up.

There is a likely new dimension though – text to voice. If I get an alert on my watch about a new email, why do I have to try and read it on my watch or get out my phone? Why can’t it be read to me – hopefully, for everyone elses sake -  through my Bluetooth head set?

If you hack around with the iPhone accessibility settings you can get anything read out but you have to redo it for each web page or email. But we find using it with Kindle works quite well. Expect to see a lot of innovation around this in the next few months And, sorry -yes, we did predict this in our futurology piece back in 2001

Quick Reads

The Apple app store was down for 12 hours– is that enough to impact on Facebook and Yahoo next quarter figures?

We are fascinated by the similarities  – and differences – between GAFA and their Galapogos equivalents BAT (Baidu, Alibaba & Tencent). An interesting move sees Amazon open a store on the Alibaba owned Tmall to try and build their business in China. And Alibaba have invested $200m in Snapchat – at a valuation of $15bn. Which raises the intriguing question; what are Snapchat spending all this money on?

They are also doing quite well on advertising – in their new Discover section Snapchat is getting $100cpm with no targeting and no clickthrough.

Depressingly, over half of UK media agencies regularly leave mobile off their plans! This article looks at some of the excuses.

The tension between many clients and their agencies over remuneration erupts again, with GroupM denying allegations they profit from rebates. One of the media industries best informed bloggers gives his perspective. This distrust is likely to get worse as brands begin to understand the significance of their data and worry about who they share it with.

A look at where Buzzfeed find all those cat videos

This is a good look at the threat from GAFA for banking – from the head of Spains top bank BBVA. And this is how BBVA is embracing digital. Plus some smart advice on how banks should be thinking about payments and how they should be experimenting.

Facebook are helping brands deliver their messaging by letting them target formats by device type. So on a smartphone with a good connection the video shows and those on a poor connection or a low end device get still images. This is the first green shoots of ads that are optimized to their audience – as Kelloggs say “30% is the media; 70% is the creative, as far as I’m concerned,”

And they are sharing their treasure trove of insights with their advertisers in their new Topic Data

This is an  excellent piece on the need for creative to evolve to take advantage of the programmatic opportunity. And this piece on the age of context – by an ex Google and Facebook exec turned VC – details the opportunity. Follow @Route55 for more news on our progress in this space.

Finally…This stuff might just work. BooHoo profits up by 27%. Could it be down to this?

Mobile now represents almost half of all traffic and daily unique visitors to its website, which markets and sells own-brand clothing and shoes to a core market of 16 to 24-year-olds. Mobile conversion improved by more than 40 per cent in the past quarter, it said.

Everyone in your sector knows how to use TV and old media. They have sorted their distribution and pricing, just as you have. But the chances are, they are pretty poor at mobile and social.

So if you do mobile really really well you can get real competitive advantage. What are we waiting for?

Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have over 3500 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – March 6

The Missing Metrics

… a survey of CEOs, close to three out of four agreed with the following statement: marketers “are always asking for more money, but can rarely explain how much incremental business this money will generate.

This worrying fact comes from a good McKinsey piece which actually makes the argument that we are at the dawn of a golden age in marketing. The piece is well worth reading and its premise that science and storytelling can be combined to great effect is compelling.

But we also think it points out a major issue for marketing – Missing Metrics.

In many of our conversations with brands the substance of digital metrics is questioned. Clicks, visits and impressions  – polluted by worries over viewability and bots – aren’t seen as valid. Especially at board level, where they obsess over customers, revenues and profits.

Clearly reliable attribution is the holy grail but one missing metric is around brand effect – the data points that have driven traditional marketing for generations. Shouldn’t we adopt that in mobile? It is possible to pretest mobile creative for brand metrics and to optimize programmatic around brand metrics. Why aren’t we doing this more?

The second Missing Metric is around how advertising can and does annoy people. See that same ad again and again? Video ads that autoplay with the sound up? Pops ups and interstials – where the X to close is so small it’s almost impossible not to end up clicking through? And the relentless retargeting, stalking you around the web?

If brands could measure just how many people were annoyed by these clumsy tactics, would they still do them? There is a macro metric around annoying people – the rise in adblocking.  Perhaps we should all just imagine there is such a micro metric too and recognize that pissing people off probably isn’t a good idea.

The best answer to adblocking is to make advertising better. As we no longer have to treat people as strangers, we can now use data to really understand which ads are relevant to people. And therefore less likely to annoy. And more likely to be effective.

Traditional & Digital

On a similar tip we see that smart brands know that a mix of old and new media makes sense. Which is why we favour aligning around brand metrics. Whilst the agency world isn’t that well organized to deliver this type of support, these clients are able to orchestrate different people to deliver the best of both worlds.

It’s worth remembering that GAFA are pretty big on traditional media too. Facebook have a UK ad campaign live at the moment – developed inhouse. And Google spent £45m (almost as much as Ford) in 2013 – making it the UKs 31st biggest advertiser and Amazon outspent Vauxhall coming in at number 40.

They know – like we do – that what’s important is marketing that’s right for the digital age, rather than digital marketing.

(You can get a better idea of how Google approach marketing in this interview with their marketing supremo)

News Media

New data on the readership of the UKs newspapers shows the migration to mobile – with print now the smallest proportion for many titles. Key exception being Murdochs titles, which have a tiny digital readership.

Murdoch has a subscription model but everyone else relies on ad revenue. And the industry seems to have decided that a reader holding their smartphone is worth considerably less than a reader with newsprint on their fingers.

So we can imagine the economics here, as the cpm for mobile is likely to be a fraction of that for print. But conversions are so much lower on mobile, I hear you cry. No-one knows much about the conversions on print but brands know a full page in a tabloid gets the attention of the reader.

If we can’t find a way to better capture the value of the mobile users attention, the future for these newspapers doesn’t look that healthy.

The other part of the news landscape seems to be doing better. Vice and Buzzfeed are setting the agenda and Upworthy are seen as the fastest growing media economy of all time. Now you could debate whether you should lump all these brands in the same news bucket, but many do – and the old school print legacy people are increasingly adopting behaviours from these newcomers.

This piece lauding Buzzfeed as the most important news organisation in the world is worth reading. And so is this Guardian piece on Upworthy. This article looking at the secret sauce driving viral content at these sites is worth a look too.

But ultimately it comes down to monetization and whether the only option for the old players is to learn the new tricks of native and viral video.

We still think that good old fashioned advertising can work on mobile and the news sites can prosper through delivering the attention of their readers through compelling creative. That’s why we have partnered with ResponsiveAds to launch their platform in Europe – rich, engaging messaging that works across devices and reduces the time and cost of production. If you want to make your advertising work harder get in touch

Mobile Money

Whilst Apple don’t talk about their progress with Pay, Chase Manhattan say they have provisioned over 1 million wallets – so momentum is good. And their data suggests Pay customers are more active. There is more activity in the market with PayPal making an interesting acquisition and Google announcing their new payments service, snappily called Android Pay. Maybe the Google marketing people didn’t get involved in that one.

Of course activity around finance attracts the interest of crooks too and it seems they are targeting Apple stores as they take Apple Pay and sell things that are easily sold on. It’s not actually a weakness in the tech but rather the banks system for onboarding new customers. But the headlines are all focused on Pay and this inevitablty adds to the friction around growing mobile payments.

GAFA & Product

In the run up to Mobile World, Congress we gained some good insight into GAFA with interviews with key people at Facebook and Google.

Chris Cox is the Chief Product Officer at Facebook and this video of an interview with him is worth the 50 minutes

He talks for the first time about Facebook’ ambition to have publishers upload their content directly onto Facebook (probably similar in concept if not in execution to Snapchats Discover?). But he admits publishers are proving reticent. No surprise there then. He also talks about their focus on video. Again, well worth watching.

As is this interview with Sundar Pichai of Google – Larry Pages go to guy for product. With a lot of responsibility (essentially everything other than YouTube and adsales) he covers a lot of topics. The key insights are the likely dismantling of Google+ – with popular elements like Hangouts and Photos standing more alone – and their plans for monetizing Play store with search ads.

And he carefully answers a question about the Google search in ioS – saying it’s a long term deal and ..

I think how search manifests in iOS will work out just fine. We have a long term search partnership and are working together with them, and we’ll have to see.

As we mentioned last week the competition between Facebook and Google for ad spend is heating up. A UK commentator thinks Facebook new product ads are going to hurt Google and we are told Walmart have pulled out of Google Shoping ads. A very interesting space to watch.


70k people schlepped to Barcelona this week for the Mobile World Congress. We resisted the temptation and just missed a few good parties and a lot of walking.

As well as lots of new devices – which all look just the same – from everyone apart than Apple, the ad agencies and vendors were the main attraction with lots of meeting rooms booked. And the odd party.

The head of probably the biggest player in mobile adbuying wrote a good summary of the key themes of the event from a marketing viewpoint.

And Mark Zuckerberg gave a talk on – the drive to get more people from emerging markets online. People from MNOs joined him and he pushed them to provide the free data to hook people into – eventually – paying for it.

Quick Reads 

More good stuff on understanding the Blockchain

A good look at BAT – the Chinese GAFA – and how they are getting into mobile.

And a look at how Brushers game Alibaba -  faking sales and reviews to improve their ranking.

The Instagram advertising portfolio is expanding with Carousel ads.

A number of mobile operators are cooperating to push the mobile as key to the digital identity of users. Given that people keep their phone numbers and the way SMS is increasingly used to confirm sign ups, this makes good sense. And puts the MNO right back in the game with first party data.

Finally …it’s worth revisiting the McKinsey report we mentioned earlier. They ask 5 questions to see if you are prepared for this golden age of marketing. How do you score?

  1. Are we taking advantage of the science of data and research to uncover new insights, or are we working off yesterday’s facts, assertions, and heuristics?
  2. Do we fully exploit the power of marketing to enhance the substance—that is, the products, services, and experiences—we offer our customers, or are we just selling hard with a “me-too” mind-set?
  3. Do we have a clear brand story that echoes through cyberspace, or do we feel that we aren’t quite capturing hearts and minds?
  4. Have we created simplifiers within our organization, or have complex matrices become a logjam?
  5. Are we faster or slower to market than our competition?

Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have over 3500 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – February 27

Mobile TransformationA new report from Boston Consulting says that consumers benefit from mobile to the tune of $3.5 trillion globally – as much as $4k for each user. Whether you buy into this type of analysis or not, their data on what people would give up rather do without mobile Internet is quite powerful. The report is quite a long read but interesting.

Fix readers know that million of people have transformed how they live their lives because of mobile. What may be surprising is just how concentrated the attention is;

A report from Ericsson shows that around 2/3 of peoples mobile time is taken up by just 5 apps – with social and video dominating. If your mobile strategy is based around your app it’s an uphill struggle – especially as Kantar research suggests a quarter of Android apps are uninstalled within 10 minutes of being downloaded.But it is clear we are still quite early in this switch to mobile and there is lots of potential – the Flurry CEO predicting that 2015 is the year of mobile commerce.

In his talk at the Yahoo conference the other week he showed one chart that reinforces the size of the mobile opportunity – the OTT messaging apps now have more users than the mobile operators do

Mobile advertisingThe business model of this new mobile world is clearly advertising.  Stratchery make an interesting comparison between TV and Snapchat – big audiences with a good level of engagement but little or no targeting. And he makes the point that brands want big audiences, especially of young people. And that Snapchat have learned from Facebook that size matters so they are seen as;

the mobile messaging app with the rather old-fashioned business model ready and willing to take the place of TV.

US research shows that young people are just not watching traditional TV in the same numbers.

Mr Juenger at Bernstein Research argues that television is undergoing a “structural” migration from ad-supported networks to streaming video services. “We don’t think those viewers are coming back,” he warns.

But is that old fashioned business model enough anymore?New research approaches from Facebook Yahoo and others are correlating product purchase with ad exposure with increasing reliability. New academic research confirms what we have known for a long time – digital is equally able to drive brand metrics as TV is.

Smart marketers are moving a proportion of their TV spend to digital with Facebook a major beneficiary. But is taking a spot designed for TV into social media the best approach?

Facebooks new Atlas supremo reminded us on Twitter of a point ad guru Dave Trottt made – most advertising is academic because it either isn’t noticed or isn’t remembered.

Headroom: “£18.3bn is spent yearly in the UK on advertising. 4% remembered positively, 7% negatively, 89% not noticed/remembered”@davetrott

— Damian Burns (@damianburns) February 26, 2015

(Read the original Dave Trott article here)If 89% of ads are not noticed or remembered in traditional media should we really be taking the same ads into digital?

Advertising has also talked to strangers – because it had no alternative.

So ads have to be ‘bland’ enough to appeal to everyone. And bland doesn’t get noticed.

But in our brave new data driven world advertising to strangers is an anathema. We can know lots about the people we’re talking to, so we can and must tailor the message to be relevant.

It then has a better than 1 in 10 chance of being noticed.

So the economics of creative change – and when you blend in technology, we can industrialise creative production – and make it more effective.

SME s – The neglected ad opportunity

When we talk about advertising we all tend to focus on big brands spending large amounts through their agencies. But the hidden part of the advertising iceberg is the small advertisers who have a local footprint. Many of these SMEs have already weaned themselves off traditional media – look at how thin local press, trade press and directories tend to be these days.

A large element of Google growth has been these small advertisers using search as a wonderfully efficient way to reach customers.

But Facebook is making big inroads into this market – and seem to be taking revenue from Google. A friend tweeted about this;

Top analysis @brianwieser Pivotal Research: Small businesses represent 25% of @facebook ad revenue much of growth at the expense of @google

— Christophe Cauvy (@ChristopheCauvy) February 24, 2015

And Sheryl Sandberg said in an interview that Facebook now has 2 million active advertisers – up from 1.5m in the middle of last year. A smart Fix friend who works with smaller brands thinks Google is too slow and now focuses on finding leads on Facebook.

As recognition of this growth Facebook now has an app SMEs can use to manage their ads

Quick reads

Boom. As predicted Google are finally going to use mobile optimised as a signal in compiling search results and they expect it will have a significant impact in our search resultsYou have until April 21 to get a mobile site

Given the mystery over the Apple Car this detailed look at the auto industry is an interesting read. It’s noteworthy that the report is from a firm better known for focusing on mobile.

Following up our look at Mobile money last week Google have jumped back in the game by buying the wallet firm the US operators developed. Your enemies enemy can sometimes be your friend. Some think the big opportunity for Google is to buy PayPal.

And this report from Brightons’ smartest thinkers is a very good take on the trends shaping the financial industry.

The UK government have made a huge success of improving their digital presence and it is being copied around the world. Most brands could learn something from the way they approach digital.

A good look at Line – the messaging app that makes vast amounts of money.

Is Pinterest the next big ad business?

Some good examples of retail blending with mobile

YouTube doesn’t make much money – even before the competition really gets going

good new blog post from Ben Evans pointing out that disruption in mobile comes from the top as well as the bottom.  And this is a good profile of Evans and his work for VC a16z

Finally…. I spent last Friday at the Techstars Demo Day. Having been a mentor to the really smart people at Big Data for Humans I had met all the teams at the start of the process. But I was astonished at how the 12 weeks had transformed some of them and the day was a succession of compelling pitches from really promising start ups. This list of some bigger, more established, start ups, reminds us how this start up energy translates into our everyday life.

Mobile Fix – February 20 – Money, Location, Apple Watch & Car & much more

Mobile & Money

Currently there are two fairly distinct centres of gravity in mobile money. One is here in the west where incumbents are looking to use mobile to reduce costs. The other is in emerging markets where people see the potential to transform peoples live through better access to financial tools.

These two will collide before too long – with incumbents disrupted by allowing new players to offer better tools and products.

MPesa as now widely accepted as a huge success story – inspiring services like PingIT in the UK. Now Bill Gates is talking about the potential to transform more lives;

“In the next 15 years, digital banking will give the poor more control over their assets and help them transform their lives. By 2030, 2 billion people who don’t have a bank account today will be storing money and making payments with their phones. And by then, mobile money providers will be offering the full range of financial services, from interest-bearing savings accounts to credit to insurance.”

But if you spend any time looking at what Western banks are doing, it’s fairly unimpressive. Essentially the core element of banking technology hasn’t changed in generations; the written ledger was translated into the paper bank statement listing transactions in date order. Online banking took that statement and made it scrollable and with mobile they have just made it a bit smaller.  The smart people at Adaptive have been looking at this space and have a very interesting report looking at how the big bank apps fare – and how they could be easily improved.

The tsunami of money invested in Fintech hopes to disrupt these firms and we will see lots of activity in this space.  Spain is shaping up as an early mover with lots of innovation – both from existing banks and startups. And the impact of Apple Pay is yet to be seen – but early indicators suggest it is going to be successful. This MIT piece is very positive;

None of the individual technologies is novel, but Apple turned them into a service that is demonstrably easier than any other.

Samsung have stepped into this space with the purchase of LoopPay – where retailers don’t need to change their existing POS systems so potentially this will work in more places than Pay. Both Apple and Samsung see that having your mobile wallet on your smartphone is a potential Anchor – keeping you buying the same make of device.

We can’t talk about mobile and money without mentioning Bitcoin. This video from the FT is a good simple explanation of a terribly complicated space. And Dave Birch, one of the smartest thinkers on mobile money, talks about how Blockchain may be more interesting than Bitcoin. Let’s not forget that really smart people see Bitcoin as (potentially) having more impact than the Internet.

Apple Watch

We are now just weeks away from the Apple watch going on sale and the hype is building. A very long (but fascinating) article on Jonathan Ives manages to capture the spirit of Apples designers and gets over their obsession for delighting users. And it makes you really want the watch.

Lots of brands we talk with are thinking about what to do with Watch. It’s clear that the potential for notifications is huge – but making them useful – even valuable  – rather than annoying, is the challenge. Some great thinking in this piece, that digs into the Apple guidance for Interface. There is a big prize here to make the killer app for the Watch and it may well be someone unexpected who does break through.

The more tantalizing question is what apps will cause high engagement on the Watch by itself, with minimal iPhone app interaction? That’s what a Watch-first killer app will look like. 

Location, location ,location

An event we spoke at last year coined the notion that location is the cookie of mobile. At it’s most simple we know people that use the broad location of the user to thwart ad fraud. And at the bespoke end, clever people are identifying real football fans by their presence at the Emirates, Elland Road and even Old Trafford at certain times.  Using location history or in real time can be a significant aid to targeting.

The intersection of location and local has huge potential too, as Facebook recognise with their hyper local ads targeting people within 1 mile of a store and their new Place Tips.

Fix friend Russell Buckley digs deeper in this piece on hyper local. And banks are starting to use location to reduce fraud  - and remove a major irritation to regular travellers. Rather than declining a transaction because it’s in a foreign country, the banks will now use location data from the phone to see if that is also in the same country. We pitched this concept to a number of banks 5 years ago, with a business case around the fact a traveller will choose to use a card where the change of a decline is reduced. I think we were a little too early.

The other hot spot in location is beacons and we are seeing more experimentation. A trial with a Swedish newspaper and Unilever shows how they can be used them to gather data to drive retargeting.

The potential for connecting mobile with the real world is enormous  - this report speculates it could influence $40bn in US retail sales next year. The friction is the tech back up needed to scale beacons in a robust way. There is a lot of smoke and mirrors in this space. One of the best startups in this space seem to have cracked this and their partnership with one of the worlds biggest retailers should be a great case study - when they can go public with it.

Apple Car

As we all now know, it looks like Apple want to play with cars.  People in the automotive industry say it’s not their best idea but experts in musicplayers, phones and the watch industry have told Apple the same in the past.  The long New Yorker piece on Ives points out he used to drive a vintage DB4, so he gets cars and has taste.

This FT article points out that Google is partnering with firms like Bosch rather than Ford to develop their cars, as the proportion of a cars cost for electronics has doubled in the last 10 years – with the cost of the electronic parts in the average car now hitting 40% of the total car cost.

And Tesla have shown you can enter the car market and be disruptive. Some predict that Apple will buy Tesla to get traction.  When you have Google driverless cars being tested, Uber changing the economics of owning a car, Daimler replicating Boris Bikes model for cars  and electronic charging points sprouting all over London, the transport market is clearly in flux. Why couldn’t Apple take it to the next level?

Quick reads

A look at what Facebook are doing with Artificial Intelligence and deep learning.

The New York Times know they need a distributed presence across digital and this is a good look at how they use Instagram

Apple do product placement at another level – a whole Modern Family episode filmed on iPhones and played out on Apple devices.

The question Facebook never answer is just how much of their revenue is app install advertising. Now a report says the total spend in the US will be nearly $5bn this year. It’s hard to say how robust this figure is but we do know mobile agencies that are spending ten of millions of dollars on app install ads every month. As brands see the value of apps to their business they can justify significant spend on acquiring a new customer. We saw MyFitnessPal bought for a figure that represented around $5 a user, and King, Amazon and Google etc will know what they can afford to keep spending.

Route55 – Using Tech to make Creative better

Our interest in this space is constantly reinforced by new evidence that tech can add real value. A new Microsoft tool is better at recognizing images than people are. Ikea create 75% of their catalogues using CGI. Nike sent personalised  videos to 100k users of their apps – and this approach could work as a programmatic buy. Facebook have a new ad format where brands can promote a range of their products by tailoring the ad to data on the viewer. (Our friends at HighStreet can already do a lot of this with Google Shopping ads etc )

New research from Celtra highlights how brands want to do more with programmatic but struggle with the current tools and the investment of time and money needed to make creative work harder.

We are working to solve this and we’re looking for brands that want to collaborate with us. We are exploring how we unlock the value of creative optimised against the data signals that programmatic throws off.  Keep in touch with this project by following @Route55 

Finally …. At Chinese New Year it’s a tradition to give friends and family a red envelope containing cash. As you might expect this behaviour has migrated to mobile and last year around 20 million envelopes were sent on WeChat.

This year over 1 billion envelopes were sent. This huge growth was partly driven by a Chinese TV show which invited users to shake their WeChat app at certain points in the show, to have a chance to win  a share of $80million donated by corporate sponsors. This show generated 11 billion shakes – at one point over 800million per minute.

The sheer scale of China is amazing but the thing for Fix readers to think about is that the power of combining TV and mobile has yet to be unlocked in the west. Imagine if ITV and Shazam combined to do this sort of thing?. Or the BBC and Facebook? Or what if a brand comes up with a truly compelling reason to interact with their TV commercial.

Xin Nian Kuai Le


Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have over 3400 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – February 6


Quad Play is now the only game in town

With the BT purchase of EE going through and the Sky deal to resell Telefonica mobile plans we have a new set of players in mobile. And the influence of mobile grows as a result.

The rationale behind quad play is largely financial – it’s more profitable to sell a number of services to one person and cross selling is  – theoretically – easier. New OFCOM data shows that the UK is already quite open to bundling.

We can expect lots of marketing to try and grow this user base and build out those households taking the 4 services from one supplier. Broadband is the key as – increasingly – TV can be delivered that way – in whatever format that comes as – and a high proportion of mobile traffic is delivered over the home Wi-Fi rather than the network.The same OFCOM report shows how TV habits are changing – in most age groups people claim around a quarter of their viewing is recorded or on demand. (Barb data suggests a slightly lower figure for recorded viewing)

In the US this week Murdochs’ Fox network reported poorer than expected figures which were claimed to be the result of a decline in broadcast TV viewing. Clearly the content is still valued but the means of distribution are in flux.Look at the 16-24 group – only half of their viewing is live. (Remember this next time you are told that Facebook urban myth; that it’s over because young people are leaving it)

The attraction of on-demand, streaming, box sets and social video are proving a huge attraction to young people. (Remember too that cult TV show Breaking Bad was never seen on UK TV other than one early season on C5)

We can’t assume that at some point in their late 20s they are all going to start liking Ant & Dec and switching back to ITV – marketing needs to embrace the Chromecast generation.

Just like Google Search is the front door to the internet on the PC and with Android the front door to mobile for many, we think Chromecast could give Google the keys to the front door of newTV.

In just 18 months Chromecast has sold over 10 million units and has done a billion cast sessions. More and more content owners – of all types – are partnering. BT have dropped their broadcast channels for BT Sport and give a Chromecast to their customers instead.

If you listen to Google talk about Googlecast they want the mobile to become key to the TV experience.

There are over 1 billion TV sets in the world that have a HDMI port
Every TV in a home with broadband is an opportunity for us to connect that TV
….Your experience in your living room is an extension of your mobile experience

Mario Queiroz – Google

So both Google and the Quad Play providers are new actors in newTV and they all put mobile front and centre. With a mobile as the best identifier of an individual, there are clear implications for better ad targeting. Worth watching.

O2O (Online to Offline)

Despite the relentless rise of ecommerce many smart people remain scepitical that digital pure plays can win. The news that Ocado has finally made a profit caused some amusement in the City and in the video we shared last week Scott Galloway of NYU Stern said Amazon can’t survive without opening physical stores. He suggested gas stations as a suitable purchase and this week we see rumours that they may buy hundred of RadioShack stores. When they launched the Fire phone their partnership with AT&T was designed so people could play with the device and as Apple have taught us how important that is for tech products. And lots of high street stores also help with Amazons other big problem – delivery.

A smart Fix friend Peter Kim has written this good piece on O2O – with some great examples from South Korea. We agree that the winners will be those brands that balance both digital excellence and physical Brand Cathedrals where customers can be inspired.

Ad Avoiders

We talked about ad blockers last week and it seems the main protagonist isn’t as straightforward as it seems. When you download the free plugin –as over 300 million people have done – you see the headline surf the internet without annoying ads. But it seems that firms can and do pay to get on a whitelist, so their ads are not blocked. Amongst the people paying to get around the blocking are Google, Amazon and Microsoft.


Some of the smartest publishers are moving to responsive design so they can better manage their content and give their readers the best experience, whatever device they are using. Given how the plethora of mobile screensizes, let alone tablets and desktops, it simply isn’t feasible to take any other approach.

We have been enjoying the Guardian site in responsive for months as part of their public beta but it is now officially launched. The BBC has gone responsive too but some are sticking to their desktop sites. To us this seems risky – a poor user experience that could quickly turn into a SEO nightmare as Google reward mobile optimized sites and penalize the rest

The challenge now switches to advertising – how do best use this palette for a brand? Creating rich experiences that use all the real estate on a desktop view makes good sense. But ensuring that a smartphone user still gets a rich experience is vital too.To help accelerate this, we are working with ResponsiveAds to bring their highly innovative self serve platform to Europe. Used by a wide variety of US publishers the team has delivered great campaigns that incorporate video, social feeds etc. Because you build one ad rather than multiple ones the process is quicker and cheaper – and you don’t have to compromise the idea. We can offer professional services to help develop the creative and or templates too. We are already talking to a couple of publishers and a brand or two, but if you would like to know more get in touch.

Quick Reads

Given the Vertical Stack approach favoured by GAFA it’s not really surprise that Google are considering launching their own taxi app – even though they are a major investor in Uber. Clearly linked to driverless cars, but we think the Chinese experience where Alibaba and Tencent used taxis as a proxy war for their mobile payments, shows Google can get more near term benefits from such a move.

Coincidently (?) Uber are using some of their cash pile to fund research into driverless cars.

Twitter have reached a deal with Google so tweets will show up in search results – virtually in real time. There could be some interesting SEO angles here. And it reinforces Google as the front door to the Internet.

The Daily Mail have bought Elite Daily – a US site aimed at millennials. Can’t image what the typical Daily Mail reader would think of one of their front page stories 8-Year-Old Writes Heartwarming Letter About Being Transgender

Larger than life VC Jason Calcanis is very bullish about Facebook – we tend to agree.

Google Notes gets even better and now incorporates content from your favourite apps – the Front door to mobile?

And this longer read looks at all the things Google are doing in the sharing economy.

Snapchat has more scripted content. This time with Hollywood royalty.  I am speaking at the London Book Fair Digital Minds conference about this sort of thing in a few weeks. There is huge potential to rethink traditional content for new platforms. Can audiobook be a podcast? Can we take the Radio4 book at bedtime format and make that work on Facebook? A new chapter every day? How could brands get involved? Do we reinvent soap operas? Serial was just the start.

In the week that JayZ gets into the streaming business some seemingly well informed speculation about Beats.  As we have said before, curation is key to streaming, so having artists involved makes lots of sense. Not least because lots of people in the music industry just don’t believe that streaming is ever going to make them any money. Dre and JayZ are likely to be more credible in that debate than Daniel Ek.

Bubble? Microsoft are now writing huge cheques to buy apps. They paid $100m for Sunrise  – a good calendar app. But it’s still just a calendar app.

Finally… our talk at the Infectious event on Programmatic and Branding went well and there was lots of talk around how data can supercharge creative. The FT ran a piece on how easily it is to veer into creepy stalking but Unilevers Keith Weed nails it when he says digital personalised marketing is

“a bit like when you to go to your local shop and they know you and perhaps even have what you want waiting for you”

Advertising has always treated people as strangers.

But it no longer needs to. Instead we can create a dialogue that fuses the data inherent in programmatic with smart optimized creative.

If you are interested in this space follow @Route55 to be the first to hear about our new project focused on this huge opportunity.

Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have 3400 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – January 30

This week provided yet more evidence that mobile is changing everything.

Apple made more money than any other company ever. $18bn in profit in just 3 months. Only oil companies have come close. And Facebook blew through predictions to have a record quarter – their results deck is worth flicking through. Whilst the topline figures above are amazing, the stat we think most relevant is that over half a billion people use Facebook each month only from their mobile. And over on the other side of the world Alibaba customers spent over $50billion on their mobiles in 3 months.

The world has changed and we need to evolve marketing to take advantage..


The huge success of the iPhone drives the Apple performance, as iPad growth continue to slow. It’s likely they sold more iPhones than all the devices that Samsung sold over the same quarter. And they lost more money due to currency fluctuations than Google made profit in Q3.

The watch is next and the talent drive continues with the hire of the person behind Burberry digital retail initiatives – who dreamt up things like this Christmas window display at Printemps in Paris.

Pay is a key Anchor for Apple – a service so good people will be reluctant to move to an Android – and a new deal takes it into 200k vending machines and self serve locations across the US


Another key stat from the Facebook investors deck-  is that the Advertising ARPU is $8.26 – up 55% on the same quarter last year – whilst in Europe it is just $3.22 – up 36% on 2013. So despite fantastic growth, there is still more potential – supporting what we hear from brands.

They continue to grow their suite of tools for brands and a new tool lets advertisers test ads against control groups. The FT looks at their ambition to take TV budgets and concludes by quoting an analyst who says she thinks it will happen very slowly. We disagree. The ability to target video and optimise creative messaging using data will be hugely attractive to smart brands.

And the other end of their mission is to bring people in emerging markets onto Facebook which is helped by a new app for emerging markets. Designed to work on low end Android devices this ‘lite’ app is being launched in 8 markets across Africa and Asia.


The Google results were OK - not quite good enough to beat estimates but healthy rises in revenue and income was 40% higher than the same period last year. Although this was helped by the proceeds of selling Motorola.

Google search share declined by 1.6% after Mozilla switched to Yahoo as its default search engine – showing its vulnerability to the same happening at Apple.

And they continue to drive new/better ways of connecting to the internet, with Fiber rolling out into new cities and investments in Elon Musks’ SpaceX  programme so they can use satellites to deliver internet access to remote parts of the world. But the most surprising thing is their rumoured partnership with Sprint to develop an MVNO – where US phone users could use Google as their phone network. It’s what Virgin and GiffGaff do in the UK and we suggested it was a good idea for Google back in 2006

Not all Google projects are on such a grand scale – the ability to pay bills via your gmail still solves a problem and is now available in the UK.


Amazon beat estimates  - the first time for a while – and surprised everyone with a modest profit and impressive growth in Prime customers. But their wallet has been withdrawn - although the benefits to Amazon of knowing what people are spending on is so huge we are confident they will keep trying.

And they continue to try new products – they now offer email with a new WorkMail product.


Of course we now know that GAFA is not the only game in town and the moves made by BAT in China are increasingly influential. Yahoo cooked up a smart way of dealing with their hugely valuable Alibaba stake saving billions in taxes.

The key thing though is that Alibaba users spent $126 billion over the last quarter – of which $53 billion was on mobile.


There is a lot going on at Snapchat. Their news service looks really good. Their ad products are getting a good reaction.  And they are attracting brands looking to innovate, with ATT launching a scripted content play. The production company behind HollyOaks have already used Snapchat stories to reveal a storyline and we are convinced that episodic content with thrive on social media.


I think the ad industry massively underestimates the amount of ad blocking software that users deploy #Adblock

— Darren Herman (@dherman76) January 28, 2015

We agree with this tweet from a key person at Mozilla.  The economics of content creation are fragile enough without users avoiding the main monetization method. Our friends at econsultancy have taken a good look at how publishers play with pay walls and subscription barriers. We probably need better ad models to deal with this and Rezonence are doing some good work on this with their Freewall, as are TrueX for video, who were bought by Fox recently

Quick reads

An FT feature on mobile money points out that across Africa innovations with mobile continue to get mass market acceptance. Lots for Western banks to learn here.

A good take on driverless cars and how they will change the world – faster than you think. One thought – will Google use these as mobile wifi hotspots?

And Googles own futurologist Ray Kurzweil makes some very interesting predictions about the future here. In 25 years non biological intelligence (robots) will be a billion time smarter than biological intelligence (us)

We are increasingly convinced that O2O retailers are going to beat online pureplays. Having an offline presence makes so much sense and this article looks at how people like Warby Parker are investing in shops. And even good old fashioned mail order catalogues are enjoying something of a comeback. Combining the best of both worlds has to be the best bet.

This is an interesting look at how a Vine celebrity is created

With the inexorable rise of programmatic there is some debate over how agencies are approaching the space. This anonymous account of the UK scene is interesting but should probably be taken with a pinch of salt.

But the targeting inherent in smart digital can cause unexpected problems. WeChat users have reacted angrily to a BMW campaign – people complaining that they haven’t been targeted.

Finally… this presentation from the DLD event in Munich last week is a must watch. One of the few people I have found that talks even faster than me, Scott Galloway gives a great take on GAFA.


Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have over 3300 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – January 23

newTVPicking up on last weeks thoughts on how TV is changing, the new KPMG research supports our view that watching on demand is growing rapidly – particularly amongst the young and the upmarket.US commentator Michael Wolff also picks up that TV is in the ascendance but points out that the quality needs to be high and it needs to cater to an audience that will pay for content. As we have pointed out in the past we may be moving to a world where the people who see advertising are the ones without much money. Because the rich will be able to avoid advertising whilst the poor won’t.

(On that tip we are seeing a general rise in ad avoiders with new data showing adblocking is growing in popularity. We will come back to this in the next few weeks.)

But Wollf sort of misses the point on digital – the future of TV and digital are inexorably intertwined.  The new players like Netflix and Amazon rely on broadband. BT Sport has turned off the service through the TV aerial and are now giving Chromecasts to their customers

This slightly overexcited piece looks at the background, newish players like Sling and how the US are trying to restrict the power of then cable companies.

And in Europe the push towards quad play has put O2 in play – with Sky a likely suitor although a merger with 3 is possible. now underway Much of our thinking around Quad play remains valid and we continue to believe that the media rights for the Premiership will show us what the new landscape looks like.

The latest entrant seems to be Discovery - who own a stake in Eurosport – and in turn are owned by John Malone, whose Liberty empire now own Virgin. Who have complained to Ofcom about the way the TV rights are handled- pointing out that fewer Premier League are shown in the UK versus top level games in other countries. So they look likely to bid for some rights too. Who else will get involved?

One piece of friction around TV is the fact the data isn’t that useful at the moment – research designed to facilitate trading around mass audience TV programmes doesn’t give the granularity now needed. Nor does it embrace newTV options like Netflix etc. The UK research people are moving ahead with new data on cross device viewing and on demand, which should be available soon.

Whilst the industry plays catch up, the pace of change continues. Yahoo – who have hired a lot of people with TV experience – are to show a Simon Cowell talent show focused on the DJs on the EDM (Electronic Dance Music) scene.

The money involved in EDM is huge, but whether Simon Cowell can add anything remains to be seen. And how a digital platform handles this type of content will be interesting.


Whilst the Mary Meeker money chart (showing money has yet to follow audience onto mobile) remains burnt onto the retina of many, we are seeing TV spend migrate to digital. As the Omnicom quote from late last year showed, the rise of online video is being driven by a recognition that moving some money from TV to digital makes the campaign more efficient.

Facebook have partnered with Nielsen in the US to hammer this home. But whilst shaving 10%+ from TV budgets helps drive those quarterly numbers, the ambition is for more. Much more. With the upcoming Superbowl we will see a change as Facebook push brands to use their video player, rather than just sharing the YouTube video across Facebook. The way Facebook have built their player makes it much more prominent in the News Feed than a YouTube video. And they have auto play too. Whilst Facebook haven’t shared any research – yet - it seems the Facebook player is much better at getting engagement.

Mashable have more on this, pointing out that Buzzfeed has switched most of their video they share on Facebook from YouTube to the Facebook player. Of course it still makes sense to have your video on YouTube and, with Twitter Video imminent, brands will need to get really good at using all the channels.

If you want to dig deeper this is a good look at some of the video tactics you can use between YouTube and Facebook, which gets into some more detail on how Buzzfeed does this. And long time YouTube fan VC Mark Suster explains his thinking on how to build a successful YouTube business.

This is an area we are fascinated by and we would love to find some brands to partner with to explore this huge opportunity. If you are interested, get in touch.


Our coverage of retail changing sparked lots of conversations, with the general point being that people have changed their behavior whilst shopping and retailers and brands have yet to work out how to respond.

The best example we know is still Shopkick where they have significant scale and solve a problem for both retailers and users. This video of one of their key people is a must watch.

Another retail brand we admire is Nordstrom. We use them as examples in Digital Transformation workshops often – not least for the way they have organized their Labs to drive real innovation. This Harvard Business Review article celebrates their digital strategy.

One of our mantras is that brands need to find a way to solve a customers problem whilst solving their own business problem. Most marketing failures are when something achieves just one side of this equation. Starbucks are another brand we often focus in in workshops as they are really really good at this.

Most of their innovation improves their business process and makes their customers happy. The latest example is wireless charging for customers smartphones.  Now they just need to sort the coffee.

The biggest investment in retail currently is around grocery deliveries with Amazon and Google pushing ahead in the US and Instacart is now valued at $2bn. The Wall Street Journal has gone back to look at Webvan which IPOd in 1999 and was worth $8bn before it imploded.  With mobile now mass market, many of these dotcom busts are being recognized as great ideas launched too early.

Quick Reads

Despite them being so unfashionable we are still convinced QR codes have a future and the Chinese are showing how they should be used. Alibaba have invested in an Israeli firm that is focused on this space.

Flurry point out that the end of the PC is coming, but spend any time in a Starbucks or other coffee shop and you can see that the laptop is still the device of choice for some people for some tasks at least some of the time. The same applies in most offices, so smart brands build experiences that work across devices – so WhatsApp now have a desktop product. And we love the fact they use a QR code to connect your mobile to the desktop service.

It is still possible to have a good idea and go viral overnight. It’s not always a good thing as the story of the Glitter ecommerce firm shows. We tweeted this and were followed by two more Glitter sites within minutes.

Talking of Twitter we met a smart analyst who is convinced Twitter is doomed until they change leadership and direction. We tend to disagree but accept that the product needs to evolve to make it easier to use for civilians. Our solution would be around Twitter lists and this post shows how someone uses them very effectively.

In our Vertical Stack work on GAFA the lack of a Facebook hardware play is probably the biggest anomaly. But as Home showed they do have ambitions in hardware and it now seems Facebook came close to investing in Xiaomi. That would be a very interesting collaboration.

This is a good look at how Google continue to innovate around search. Quite long but very thorough, it’s a must read – as are the follow up articles.

We believe that getting really good at using the emerging platforms is a vital skill for brands as there can be real competitive advantage here. Here are 10 good examples of campaigns on WeChat. What can we learn here?

More on Snapchat and advertising – they are partnering with media to distribute content

Not so quick reads

There are some good reports around at the moment that are worth digging into;

WPP media agency MEC has a good preview of 2015

Behavioural Insights specialists Canvas8 asked lots of experts (and us) for thoughts on the big shifts expected in 2015

And the clever people at WeAreSocial have put together a hugely detailed document of stats around mobile social and digital. Essential stuff.

Finally – we are out and about again and next week I am speaking at a fascinating event about Programmatic and Branding organized by the smart people at Infectious. My bit is around the huge opportunity for creative that works with programmatic – drawing upon all that data to make more relevant and more effective ads. If you work at a brand and are interested in this area we may be able to squeeze you in – let me know.

Addictive helps businesses profit from Mobile, Social & Content

Our clients hire us to do strategy consulting, creative thinking and to create the mobile and social apps, mobile sites and ad formats needed to make the strategy deliver.

If you could do with some smart thinking or doing around any of the subjects we cover then do get in touch

We produce Mobile Fix every week to share news and views on mobile and related topics. We have 3400 subscribers across tech firms like Google, Facebook, eBay, Yahoo etc as well as many Brands and Agencies. We’re happy for you to forward this mail to anyone you think might be interested. If they do find it useful they can sign up for email here.

Mobile Fix – January 9

Happy New Year

It’s 2015 and the world has changed.  Flurry tells us app usage grew by 76% in 2014. Variety point to 3 key deals from last year with the potential to transform the entertainment industry. Video views on Facebook grew by 75%. Messaging is huge and WhatsApp has 700m monthly users. And the Washington Post points out that tech disruption is only really getting started.

Everything is Mobile. Everything is Social. Anything is possible.

And smart brands have never had a better opportunity to profit from change, as their slow competitors continue to do what they did 5 years ago. What are you waiting for?


Some sectors are changing faster than others and retail is one of the canaries in the coal mines everyone should be watching. Over Christmas we saw that digital has profoundly changed the way people shopped.

John Lewis saw over a third of their sales online – up 19% – with click and collect bigger than home delivery. House of Fraser saw digital sales increase by 31%.  Mobile was a key factor with John Lewis telling us their mobile sales on Christmas Day peaked during Downton Abbey.

This year we will see more of this online offline mélange, with delivery and click to collect driving who succeeds and who doesn’t.  Making your stores work for you as both experiences that inspire purchases and destinations for the collection (and returns) of ecommerce is key. But lots of the high street are struggling with this.

Amazon sort of won Christmas in the UK, as they managed to make their delivery system work just as well over the holidays as it does normally. So too did Ocado. The people that had problems with late or non deliveries of parcels and groceries are not going to give people a second chance next Christmas. Owning delivery is an increasingly important part of vertical stack.

Ebay are looking at how they stay relevant and as well as the Rebecca Minkoff concept stores we mentioned they have an interesting innovation lab too. And Westfield are being very active, looking at ways of keeping their malls an attractive option. In this interview their head of digital talks about their experimentation with search on apps and using beacons to connect before people arrive at a mall.

Knowing how online and offline channels are connected remains the holy grail and the new Google metric of Store Visits as a Conversion Action in Adwords. Now the scarily detailed  data Google have on its app users would let them see exactly who and when visits each store, but that would freak out those concerned with privacy. Instead Google use estimates from aggregated anonymous data from a sample of people with location enabled on their phones.

One fascinating snippet from the Flurry data shows how shopping apps are used across a typical day and commuting and lunch times are key. US retailer Target view mobile as the new front door to their store.

This whole area is clearly crucial for online and ecommerce retailers, but it is also hugely important for the brands stocked in these stores.


The other canary is Media – a business that is attracting increased investment but it’s still unclear as to whether new entrants will find the mobile world any easier than legacy media. The poster child of the sector is Vice, which has attracted investment and partnerships from a number of old media businesses.

Digiday have a good look at the difficulties faced by those who seek to emulate Vice, Buzzfeed and the Huffington Post. And Elizabeth Spiers – who has been involved in some of the better attempts – goes into detail on how to be a good media owner. Essentially, be good at herding cats. Though this long New Yorker read on the King of Clickbait shows that you can still do pretty well by gaming the system.

And this piece from an investor boils media businesses down to one thing; Revenue. And he predicts carnage in 2015 as the VCs look for a return – or at least some indications that one is likely.


As the Flurry data shows apps are taking a bigger and bigger proportion of peoples time on mobile – reflecting the fact that a handful of destinations now monopolise peoples attention.

The new data from Apple showing that their AppStore revenues grew by 50% in 2014 – to around $15bn – proving some people are making a good living from apps

But the very nature of apps continues to morph and whilst the constellation effect (where an app ‘splits into two or more connected apps) doesn’t seem to be working that well, deep linking is getting traction.

This long piece from the NYTimes gets into some detail on who is doing what with deep linking. And this piece from the former Deezer head of Mobile gets right into how to make it work. Both essential reads.

Along with things like motion design, this level of sophistication means app development a now a fairly rare, specialist skill. Even though there are still lots of mac jockies knocking out cheap and cheerful ones, that are unlikely to ever get any traction.

Forrester have taken to calling mobile the anti channel as it eliminates the whole notion of channels by blurring online and offline. Their new report suggests only 4% of brands are truly prepared to take full advantage of mobile. Getting your apps right is a big part of this – along with a truly mobile optimized site.

Quick Reads

Twitter found Ev makes a great case for better metrics. Monthly users just isn’t goo enough

Google continue to push for faster cheaper internet access – now with a new way to make wifi work with an underused section of wireless spectrum.

A new book dishes lots of dirt on Yahoo. VC Jason Calcanis comes out in strong support of CEO Marissa Mayer. And it looks likely they will merge Flurry with Gemini to take on Google and Facebook for mobile ad revenue.

A good piece on BlockChain – the technology behind BitCoin that may have more potential than the currency

A valuable part of the Tesco firesale ( after TalkTalk bought Blinkbox) is Dunn Humby. This firm was profiting from data before anyone started with the Big Data cliché and where it ends up will be a good sign of how the industry us shaping up. WPP have made it clear they are interested but some private equity firms have also declared an interest. Any of the big players in adtech and marketing automation would find this a smart acquisition. Adobe, Oracle and Salesforce are all looking to help brands make the most of their data services and even Facebook and Google could benefit from the expertise here.

Facebook search has matured and their ability to mine the resultant data is quite amazing. Maybe Dunn Humby would help here.

A teenagers view on social media

Nike ( and AKQA ) show us the future of advertising – 100k personalised videos. Smart use of data to make layered/relevant messaging.

Finally…there is some more quality thinking around what is likely to happen in 2015, so here are three of our favourites;

John Battelle

Benedict Evans

Fred Wilson

Mobile Fix- December 5

Own Goal?

The moves in the Quad Play space we talked about last week continue, with rumours that Vodafone will take Blinkbox off Tescos’ hands to accelerate their move to video content. Blinkbox has had a lot of investment from Tesco when their management were focused in the potential threat from Amazon rather than the more urgent disruption from Aldi etc. This could be a good deal, which when added to the content Vodafone already offers to mobile customers (Netflix, Spotify and Sky Movies) and with a settop box would catapult them into the battle with Sky, BT and Talk Talk.

There are also rumours of a much bigger move by Vodafone; a takeover of Virgin owner Liberty Global which would give them a significant base of TV customers as well as their broadband network.

One area that will be impacted by these changes are the upcoming negotiations for the Premiership TV rights. BT changed the game by winning a chunk of games – surprising everyone – and used this to launch their TV offer and aggressively compete for broadband. If, as seems likely, they do end up with a mobile operator their appetite for football will increase.  The same applies for Vodafone.

In our opinion it’s the mobile rights that are more interesting.  News Group have the digital rights now having paid around £20m. That was apparently an increase on the previous deal when Yahoo had the desktop rights and ESPN bought the mobile rights – which they struggled to monetise.

And it looks like it may have paid off for News Group. Digital subscribers to the Sun have doubled to 225k – with the Times reporting profit for the first time since 2001, so the Paywall seems to be working but growth in subscribers is slowing. How much of this growth is driven by the football is debatable, but £7.99 a month for the Sun and Footie seems reasonable value.

We have often suggested that GAFA could be bidders as Google and Apple look at their TV ambitions. As YouTube moves to a subscription model what better case study than the way Sky built their business on the back of the Premiership? And we still feel that content could become an Anchor for Apple – although they currently seem to prefer to retail other peoples rights in music, games and film.

The FT look at the main rights and how the balance could shift between Sky and BT. This time around the mobile rights are going to be worth a lot more and we can forsee more bidders. But as News Group have shown, you need a subscription revenue model to get the real value – ad revenue is just a nice bonus.

Ad Avoiders

Whilst a surprising number of people choose to us adblockers most ad avoiding is less calculated, More and more content providers are choosing to offer ad free services for subscribers – Spotify, Netflix etc. And if you buy or rent content through iTunes or Amazon its ad free. And YouTube are moving to an ad free subscription model.

This opinion piece from betaworks summarises it well – the rich can avoid advertising through subscription, whilst the poor will just have to put up with ads. You can even imagine that Spotify source the worst ads to drive people to upgrade from their free service.

This article makes the point that we have made advertising so cheap it’s no longer that attractive for many publishers – especially when people also block ads too. But it makes the very good point that, whilst inventory is virtually infinite, peoples attention is fixed. And consequently, quite rare. 

And that’s what all marketers really want to buy  – the attention of the right people. There is a media issue here – being willing to pay the right price for the right amount of attention. And a creative one too; having just the right message to make the most of that attention.

App Ads

Wall Street takes a real interest in advertising, given the number of adtech companies that have floated as well as GAFA dominating the market in terms of sheer size.

Barclays have released a fascinating report that looks at many of the big tech players and makes a good job of explaining the market – including the rise of programmatic where they are bullish. Their conclusion is that the market will reward the biggest players and that Facebook and Google are likely to grow at the expense of the rest. This supports our view that brands should be maximizing their investment with Facebook and Google and trying to understand how to make the most of these 2 huge opportunities.

Despite protestations the key drivers of Facebook growth –and most of the rest – is still app download advertising – although both Google and Facebook are very focused on getting brands on board.

TechCrunch have a good look at the app download ad market and get into some detail on what Facebook, Twitter and Google are doing to improve their attractiveness to app developers. Fabric from Twitter and Parse from Facebook are really smart attempts to get closer to developers and bake themselves into the app landscape 

Of course Google and Apple could change this market overnight were they ever to sort out their appstores. It is amazing that Google can’t use their unrivalled expertise in search to make Play easier for users to find things. And it’s equally amazing that Apple, with their obsession over user experience, leave users to stumble through long lists of apps, in seemingly random categories.

A smart VC, that used to be at Facebook, has a good look at how Facebook are using Parse and think it has huge potential.

There are huge revenues at stake in this area and anyone who can help improve performance can make a lot of friends 

Mobile Only

The data on Black Friday and Cyber Monday show a huge increase in mobile usage. But it’s just not surprising anymore. More big brands are spending money on mobile – but that’s is only natural.

The surprise is that other brands seem to have missed the fact 35 million people in the UK are using a smartphone to rewire how they live their lives. Eric Schmidt makes this point well when he talks of the world moving from Mobile First to Mobile Only

Benedict Evans has a new blog post where he talks of the New Questions in Mobile. This is really interesting stuff and we’re excited about the future possibilities of cards, notifications and deep linking between apps. But the war is over and Mobile has won – there are just too many brands acting like Japanese soldiers who didn’t get the memo and continue to fight the old battles.

For the first time in a long time brands can get real competitive advantage by being much much better at this new stuff than their rivals. Let the laggards focus on their big Christmas telly ad whilst you unlock the value of your data with smart advertising that delivers the right message at the right time to millions of your customers.

Quick Reads

At a Ridley Scott premiere this week we were reminded of a quote we heard that the tech people like Scott use in epic movies, only takes a few years to arrive on everyones laptops. The new Beyonce video demonstrates how tech is transforming the creative world, with a great film shot entirely on an iPhone.

Blending retail with tech and mobile is still more talked about than real but a new eBay initiative shows what is possible.

The Chinese influence on new developments in messaging continues – everyone wants to be the western WeChat.

Google have a good report on viewability

Finally… one simple benefit of digital is that you can now learn from the best people in any field. Follow them on Twitter, read their decks on Slideshare and find interviews on YouTube. This long interview with Reid Hoffman (Linked In & PayPal) is very good.