Category Archives: addictive!

Another week. Another Walled Garden – Mobile Fix – September 30

Following F8 last week, where Facebook described a future where you never need to leave Facebook, this week Amazon described a future where you don’t really ever need to leave them.

With 4 new products, the Kindle range is pretty audacious – and very keenly priced. What the Kindles do isn’t quite what the iPad does, but they do a lot for the money.

As we have discussed over the last 18 months each of the GAFA* giants is trying to build a vertical ‘stack’ where they control every aspect. Apple have been in the vanguard, launching great hardware and then developing an ecology ( and the software) that enables them to capture the value of the content consumed using that hardware.  So selling music, books, movies, games and apps becomes a very profitable way of enticing people to buy new hardware that lets them use the content they have bought.

Of course all these eyeballs inside an Apple ecology worries Google, as they are the dominant monetiser of eyeballs through search. And new research on the success of Facebook in terms of time spent online has to concern Google too. So they have started to build their vertical stack – they key difference being that they started with the software (android) before recognising they needed to be involved in the hardware too – buying Motorola.

When we first started including Amazon in the GAFA, many people questioned it. But we should remember that Amazon have built a big business outside of ecommerce, with Amazon Web Services powering a huge proportion of web businesses. And don’t forget things like crowd sourcing pioneer Mechanical Turk, measurement company Alexa; or their search engine A9. They closed the standalone search engine in early 2010 and concentrate on search for commerce players. We wonder who is going power search on the Fire?

As the dominant player in selling content, they have most to lose as other people enter the market. So whilst Amazon has a huge advantage in physical content (CDs, DVDs etc) iTunes hurts them with MP3s etc.

So yesterday Amazon went a step further in building their vertical stack. They have built on the huge success of the Kindle (look at the graph below showing how Amazon now sell more Kindle books than paper ones) with new products. The Fire looks like a great way to listen to music, watch movies and yes, read books. And with their own Silk browser they are also positioning this as a great way to browse the web too. So at around half the price, this does what most people use the iPad for. Game on.

One reason for the low pricing is that Amazon expects to make money from content sales to subside the devices  - and (this wasn’t made very clear) these devices will also include Special Offers – unless you pay another $40. Just as Amazon launched an ad subsidised version of the kindle a while back, they will us this model to get great headline prices. This probably explains why the UK price looks so expensive – that media play hasn’t reached the UK yet so the UK

This is probably the key weakness of the Amazon launch – much of the sizzle depends on Amazon services like their cloud drive and streaming movies which so far are US only.

NextWeb have a good round up of the Amazon announcement here. And the Guardian look closely at how it matches the iPad.

Apples turn next week

Confirming all the rumours, Apple have announced an event for next Tuesday. The key question is whether this is just about the iPhone5 or whether we’ll see some new products.

On the iPhone 5 we think a big focus is going to be around voice control – with a feature rumoured to be called Assistant. Since Apple bought Siri last year there have been talk about Apple want to develop the iPhone into more of an assistant and voice control seems central to this. Announcements around the work Apple have been doing with Nuance were expected at the launch of Ios5 but didn’t happen. 

We also expect that NFC will be supported in some way, making sure Apple get to play in Mobile Money, rather than letting Google et al take a lead. Given that research suggests Apple have an 89% retention rate, whatever they announce will have queues out of the door.

Our other bit of speculation is that we see the iPod rejuvenated. We’ve mentioned stories of Apple buying 9 inch screens before and we wonder whether Apple couldn’t take some of the wind out of Amazons sails with a iPod Touch tablet that is designed for consuming media. Using the tech from the first iPad with this smaller screen would give Apple something at a lower price point and leave the iPad as the premium product.

The other thing we suspect might happen is a bit more love for iAds. No-one at Apple will have been very surprised by the Amazon launch – given the deep relationships Apple have with all the component manufacturers they will have had a good idea of what Amazon was doing. But the pricing may have given Apple cause to think – and we wonder if all their dealings with content companies will have reminded them just how good advertising can be at subsidising products and services. If Apple could rethink their ad proposition and scale it, they could use that revenue to reduce the cost of hardware. That’s what Eric Schmidt has been saying for years.

Facebook

Like us, you will have read many articles looking at the new features from Facebook. You might even have seen Don Draper presenting it. This summary from John Battelle is probably the best thinking on the subject we have seen.

The one thing that everyone seems to have missed is the mobile element. Every time a feature was shown Zuck stressed this was going to be available on all platforms. And if you watch the videos the mobile experience is going to look a lot more like the desktop one than it does now.

There are over 7 million apps and websites integrated with Facebook – and all these potentially are now going to be delivered on mobile. Except all of them that use Flash that is. We mentioned Project Spartan, the rumoured Facebook mobile platform using HTML5 last week and we expect that HTML5 is the way forward.

We await some word from Facebook on what is going to happen with mobile and apps, but we’re convinced this is huge news as brands can use the same technology to develop their presence on Facebook and mobile – as well as desktop web.  TechCrunch think that Monday is the day Project Spartan gets launched so we’ll know a lot more then. Screenshots of Spartan here

This interview with their head of mobile is worth reading; Within another year or two, we’ll be a mobile company, with 1/2 mobile users.”

Quick reads

The new edition of excellent Think Quarterly from Google is now out.

Google launch an MVNO in Spain. Turns out not to be true but do they want to disintermediate operators? We looked at that back in 2006

Smart thinking on how to use Twitter as an ad medium from @PeterKim at Dachis

Cool new Android phones from Japan. How long before they arrive here?

People are quick to unlike brands on Facebook

Not that quick but this video about HTML5 is a good summary of a hot topic.

Good interview with Zynga about mobile gaming

Everyone knows that integration is essential. Some new research from Google measures the additional impact of adding digital and mobile to TV.

 

Finally

One of the biggest events in the mobile calender is talking place next week in London. The MMA Forum has an excellent set of speakers – including experts from China, Japan, Africa and Indonesia sharing a truly global view of mobile. We’re part of a panel on day one, looking at one of our passions – Permission Marketing. This is a great chance to supercharge your mobile understanding. It’s just £200 for brands – and we could probably sort a deal for Mobile Fix readers. Let us know if you’d like to come and we’ll see what we can do.

 

*GAFA – how we describe Google, Apple, Facebook, Amazon. – the people who boss this market – like the Gaffa in cockney slang. Eric Schmidt calls them the Gang of Four. We suspect he doesn’t know that much cockney slang.

Mobile & Social just merged – Mobile Fix September 23

Big news from Facebook – Mobile & Social just merged.

Whilst last weeks London Facebook Studio Live was well received (Contagious have a good round up here), everyone was expecting big things from F8 last night – and we weren’t disappointed.

We got Timeline, Ticker and OpenGraph – with a bigger role for apps. And it looks like apps are now featured on the mobile experience for the first time.

We really need more time to play with this and think through the implications. But it’s clear  that the ability to tag media (and other) content with read, watched, played, eaten etc will have a big effect on how people discover media. And that data will also be valuable for targeting ads. So Facebook just became even more critical for everyone in the content business

One thing that flew out was the fact 350 million people use Facebook on their mobile each month. So having all the apps available on mobile Facebook to that huge audience, changes the game in mobile.  And it changes the game in social too.

We now have to think about developing content and services that are mobile ready, with social baked in.

And given the move towards HTML5 as the key way to build Facebook apps, we think this probably hastens the demise of native apps. It just doesn’t makes economic sense to build native apps for fragmented operating systems when you also have to build an HTML5 one for Facebook. Already a lot of the work we are doing with our friends in Brazil is around using HTML5 as the platform, with native integration only where necessary.

You can read the Timeline intro and watch the videos, just released, by Facebook here;

Timeline

A New Class of Apps


Cnet have a good summary of all the announcements.

Other Facebook news – as a demonstration of how brands are embracing GAFA, we see our friends at Diageo have inked a big deal with Facebook for their plethora of brands.

TechCrunch have some interesting thinking around how the rumoured Spartan project (where Facebook build a HTML5 mobile platform to enable FB apps to work on mobile) could be a Trojan Horse that essentially converts your iPhone ( or your Android) into virtually a Facebook phone. This might need rethinking now, but well worth reading.

Big news from Google, too

Finally Google will start to reward mobile optimised sites by including this as a quality factor for adwords. So those big advertisers we called last week for wasting money by buying mobile ads that point to non optimised sites will now have to pay even more to stay at the top of the listings.

As a result of this change, ads that have mobile optimized landing pages will perform better in AdWords — they will generally drive more mobile traffic at a lower cost.

Of course the performance of natural search isn’t affected – yet – but we believe the instant previews on Google search are starting to influence traffic. And as Google point out;

61% of users are unlikely to return to a website that they had trouble accessing from their phone.

So what are the 70% ish of brands without optimised mobile sites waiting for? We’re happy to help ;)

Other Google news;

Tech guru Robert Scoble is still bigging up Google+ and we’ve found the hangouts to be really useful – much better for video calls than Skype. And you can do these through mobile too.

Google Goggles is now being trialed with UK brands in a partnership with a Poster company.

Mobile Money

In the week that Google wallet launches in the US – with another cool adMastercard have been sharing their vision for mobile money.  The Google demo is worth watching too.

Operator supported mobile money player Isis is still in there too – but they won’t launch until next year and to get some headlines they have announced that they’ll be on Android. We can’t imagine that Google are really worried about these guys.

This is a good round up of the current status in the UK where the operators look likely to announce their plans shortly. But of course we should expect that Apple might shake things up when they launch iPhone 5.

New phones imminent

The iPhone 5 launch is now expected to be October 4 – but it seems like Samsung might have something to say about this. Having had to delay the launch of their Tablet in some European markets due to Apple legal challenges, rumour has it they will try and prevent the iPhone 5 going on sale.

These patent battles are going to happen more and more. Interesting times.

Of course the iPhone isn’t the only new device expected shortly. The new Google Nexus will probably come out around the same time as will the first Nokia Windows phones., using the imminent mango update for Windows Phone 7

 

We’re very excited about how this market is shaping up. Consumers have embraced mobile and their new behaviours are affecting every sector of business. Smart brands are recognising that they need to change the way they build their brand, the dialogue they have with their customers and, in some cases, even how they sell their products and services.

Mobile is no longer an emerging space. Its’s ready for prime time.

What a waste of money – Mobile Fix

We were going to add this fascinating infographic (showings the 20 most expensive keywords on Google) as a quick read at the end of Fix.

But we decided to try a little experiment – we searched for the first 3 keywords on our mobile. And guess what? The lead advertiser for each (Insurance – GoCompare, Mortgage – Moneysupermarket, Loan – Sainsbury’s Bank) is paying to drive people to sites that are not optimised for mobile.

How much money are brands wasting by not going mobile?  In every project we have done, the cost of developing mobile friendly landing pages has been more than covered by the value unlocked in mobile search. What are people waiting for?

Twitter – Mobile Fix

With some big numbers – 100 million active users - Twitter have been talking about their plans for the future – including advertising. Their CEO Dick Costolo spoke last week ; this live blog of the speech is worth a read – not least to get a flavour of how ubiquitous Twitter is now.
Some of the smartest thinkers have built on this news. John Battelle has a typically well thought through piece on twitter advertising.  One key quote;
( I think) Twitter will adopt a model based on two familiar features: a cost-per-engagement model (the company already uses engagement as a signal to rank an ads efficacy) and a real-time second-price bidded auction 
Fred Wilson shares some thinking about the different ways people use Twitter, reminding us that lots of people just treat Twitter as a place to get news and views – essentially a broadcaster that aggregates people you’re interested in.

It is this scale – the constant broadcast – that sums up Twitters greatest asset but also its key problem. There is so much content how can users get to the good stuff? Other media have solved this problem – print lets you tear out the good articles and search back issues online. The reason Sky+ is so popular because it lets people organise their TV viewing – saving the stuff you really want to see whilst the on demand services like iPlayer and 4OD let you access stuff you missed.

But on Twitter that’s just not possible – so we get a degree of Twitter anxiety if we don’t check every few hours; worried about what we might have missed.

If Twitter can solve this problem and highlight the good stuff, they make themselves even more valuable. And advertising could prosper if it can be that well targeted. But advertising that merely adds to the noise it will be resented – and have little purpose other than perhaps motivating sign up to a premium ad free service – a la Spotify.
We were interested to read that the YouTube founders who have bought delicious from Yahoo are thinking on similar lines and see the potential to evolve the bookmarking service to focus more on social discovery.

Windows 8 – Mobile Fix

With lots of buzz around Windows 8 this week we were reminded that Bing is pushing out some good mobile products – all getting ready for the imminent debut of Nokia phones running on Windows?

HTML5 – Mobile Fix

Our pitch in Sao Paulo last week revolved around using HTML5 as the platform, with native features blended in. This is a good summary of the issues and the current state of play on the HTML5 and Native debate. And this is a good article on how the Boston Globe have adopted HTML5 for a redesign

This blog post looks at Taiwan and how / why mobile web is so dominant there.

Branded Apps…Utility & Content rule – Mobile Fix

Forrester have a good summary of brands that are getting it right on mobile. The common theme? They solve a problem for consumers. All our projects are conceived around the belief you can only solve a business problem by solving a consumer problem. Branded Utility is alive and well and thriving on mobile.

And Branded Content is back too -  this article takes a detailed look at how brands are investing in content creation in a bid to get attention. We’re convinced that the best use of mobile is around these two strategies; Brands creating (or curating) content and delivering utility have an opportunity to make mobile really work for them.

Alternatively you can design an app as a more orthodox marketing tool and see what happens.

Quick Reads – Mobile Fix

We’re sure you have heard the mobile conference cliche that Starbucks will, one day, be able to message you as you pass a store, with an offer of a free coffee. That day just got a lot closer -Foursquare is poised to release their Push API.

More evidence that mobile advertising is growing up – $200m of funding for mobile ad network InMobi and agreement on mobile rich media formats from the IAB.

Ben Hammersley of Wired has shared a fantastic speech  – summing up that we are still at the start of the internet. Really interesting thinking.

Interesting Events – Mobile Fix

Over the next few weeks there are some good events that are worth going to. The MMA have an excellent line up for their London forum, with Coke, Unilever, BBC and other major brands speaking. And brands can attend for just £200.

With Connected TV a hot topic around the world (our guys in Brazil are just delivering 20 games for the LG appstore) the MediaTel event on this subject is well timed. Speakers include LoveFilm, Samsung, Google and BARB.

And there are still some places at the Senior Market conference taking place next week.

September 9 – Mobile Fix

The Sao Paulo edition

Writing this in the @PontoMobi office in Sao Paulo – following a two day workshop as part of a global pitch, where we’re down to the final stage. 26 degrees and caipirinhas have defined the week – as well as hard work, smart thinking and great hospitality.

Mobile advertising

Smart analytics company Flurry have stirred up the mobile advertising world with their claim that the huge growth in mobile inventory means it could ‘absorb’ the desktop ad world. Many have questioned whether this is actually a good thing and, to us, it’s apparent that mobile advertising needs to answer some of the questions online advertising has struggled with.

Despite clear evidence that online advertising can and does build brands – and actually outperforms TV ads for FMCG brands in some cases – many still question its validity. Mobile needs to demonstrate that it can deliver against brand metrics and that engagement on mobile is valuable. We also need to provide evidence that attention within a premium environment is more valuable than in non-premium sites or apps. The IAB study with John Lewis is a good start, but we need more. With new Comscore data showing that mobile ads are working on UK youth – 31% recall seeing mobile ads – the potential is clear.

We’re developing some thinking around this space – using some of the great work done by Robert Heath on Low Involvement processing – and we’d be interested in hearing from anyone who would like to get involved.

In a further sign of the sector maturing Google have chosen to reorganise their two mobile ad products, by allocating AdMob to app developers and AdSense to mobile web publishers. Some question whether this sort of thing perpetuates the apps vs mobile web debate that we hoped was abating.

Facebook making money

Leaked data shows that Facebook revenues are up to around double last years – suggesting their $80bn valuation isn’t that absurd. And at just $1 revenue for each user they obviously have room for colossal growth. But should we worry about user numbers slowing. The global perspective is quite interesting; with strong ‘local’ players like Orkut here in Brazil and QQ etc in China, are Facebook running out of new markets to conquer?

Doubts over participation need to be balanced against the news Barcelona now has over 20 million Facebook fans. And we recently heard Tom Bedecarre of AKQA talk of how clients are now setting targets for the number of Facebook likes they have – everyone wanting 5 million or 10 million. But do brands know what to do with these fans once they have them? Are they building a dialogue with their most valuable customers?

Mobile disrupting music

We all know how digital disrupted the music business and the battles continue between Google, Apple, Facebook and Amazon over music in the cloud. In live music mobile is being just as disruptive as this interview with the head of LiveNation shows.

We wonder whether there is potential for mobile to create new revenue streams for music. In the past album covers and CD notes provided value to buyers of music – could apps provide similar value to people who buy MP3s?

The Black Eyed Peas app has done well, providing a new experience for fans and a new revenue stream for the band. And Bjork added an additional dimension to her last album with a whole suite of apps.

Significant value is also being created by new ways of packaging music – could there be a role for brands here to curate music for their customers?

Disruption can be just as much about creation of new business models, as the destruction of old ones.

Amazon – the most disruptive company?

When we started including Amazon in our GAFA model many people questioned whether they were on the same page as Google, Apple and Facebook. In recent months that question has gone away – but we were intrigued by this excellent Wired article suggesting that Amazon has swiftly become the most disruptive company in the media and technology industries

Their big news is the Kindle tablet and there are more and more stories emergimg about what it will offer. As part of the preparation, Amazon are reportedly redesigning their website – a very big deal when you have the most successful ecommerce site in the world. Most ecommerce players live by the rule if it isn’t broke, don’t fix it and satisfy themselves with ongoing a/b testing to look for marginal improvements.

But Amazon are under some pressure in one part of their business – independent app store GetJar is pushing their Android offering with promotions of free premium apps. We expect the whole area of app distribution and discovery to mature in the coming months, with smart promotions becoming the norm. Our favourite example is EA slashing the prices on their top games last December. At Christmas they put the prices back to normal, and cleaned up by dominating the best selling charts on the App Store (EA games held the #4, #7, #8, #10, #11, and #12 spots in paid iPhone apps and the #1, #2, #4, #7, #9, #10 spots in paid iPad apps through the holiday charts freeze.)

Quick Reads

McKinsey have a good study on the value of search to business

Still on search, Google once claimed they could predict the opening weekend revenues for movies, weeks before release based on search volume. They are now building on their involvement in the movie business with some fascinating data on searches for films and trailers.

And maybe they intend to be just as involved in the restaurant business – we just saw that Google bought Zagat. Expect to see Google Places evolve quickly using these new tools.

Thinking from a global perspective we were fascinated to see that Chinese search giant Baidu is to launch their own mobile Operating System. It is based on Android, but strips out android apps and replaces them with their own. And Dell are partnering with Baidu to launch a range of devices too. With huge businesses like Baidu, QQ and video site Tudou the Gang of Four struggle in China.

The big problem with social media is that there is no way – yet – to capture the valuable information outside of real time. This is demonstrated by some research from Bitly – showing that half of all clicks to a link shared in a tweet are in the first 3 hours. When someone solves this, they create a really valuable business

Back in the days of dotcom madness we tried to sell one of the oil companies an idea to install lockers on their petrol stations for people to get ecommerce deliveries. We basically stole the idea from Japan where Amazon delivered to local 7/1l stores.Now we see that Amazon are testing this a new version of this approach in the US.

Finally

One piece of learning from our pitch; it’s clear that the current artisan approach of building bespoke apps is evolving towards a platform based solution, where smart use of APIs can deliver the most appropriate content and services to the individuals device(s). This integrated approach means we need to consider desktop usage as well as mobile devices and connected TVs. The new appstore for Chrome is a good example of how worlds are colliding – the team at PontoMobi are about to launch 20 Chrome apps – commissioned by Google – for some of the biggest brands in Brazil.

And Seth nails it again with a must read post on talent and vendors. We see ourselves as talent and count ourselves lucky that our clients think of us in that way too. Are you talent or are you vendors? And what about the people you work with?